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Frequently asked questions
Both! Since all Ambala products are scrutinised to totally exclude eggs, any meat or meat products, they are suitable for vegetarians. They are also halal as they are scrutinised to exclude alcohol or alcohol extraction processes. You can view our halal certification here: Ambala Halal Certification (PDF)
Ambala Halal Certification (PDF): https://drive.google.com/file/d/1rPNO5sX-P6FVIUupCnadJJ4upl-IJc_E/view?usp=sharing
If you order before 10am in UK then you will receive your order next working day by courier between 8am and 6pm. A signature is required on delivery. If you think you may not be in to receive delivery, please specify any special instructions to the courier in the comments/message section of your order i.e. leave with a neighbour. If no one is available to accept delivery, or if goods become unsuitable as a result of non-delivery we cannot accept liability. The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable re-delivery time and date. Although next delivery is available as an option, we strongly recommend placing your order as soon as possible and selecting your preferred delivery date, especially during the festive periods such as Ramadan, Eid, Diwali and Christmas where it is not always possible to offer this service. If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address. Orders placed after 10am are dispatched the next day for customers to receive the day after. The next before 10am on a Friday will be delivered the following Tuesday between 8am and 6pm. If you require a Saturday delivery please select the Saturday Delivery option in your shopping cart. Orders placed after 10am on a Friday will be delivered the following Tuesday or the date selected. Please be aware that during the Christmas period, Valentines and Easter, courier companies will not always be able to deliver items for the next day, so we recommend selecting a delivery date one day before the goods are required to avoid disappointment. Please note: Next day service is not a guaranteed Service in certain exceptional cases it could take longer than expected.
We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. The contents of each order is then placed in bubble-wrapped double-layered cartons to ensure your sweets reach you in optimum condition.
We offer a next working day door to door courier service in the UK. Charges for orders weighing up to 15kg (inc packaging) in England, Wales and most parts of Scotland begin from £9.50. Weekdays deliveries are made by 12 noon. Saturday deliveries are made between 8am to 6pm. Please note: Next day service is not a guaranteed Service in certain exceptional cases it could take longer than expected.
We do not deliver to Ireland nor Northern Ireland.
All of Ambala's sweets are completely free from any artificial sweeteners. We only use premium quality, pure ingredients to ensure the unique taste for which Ambala is world famous.
Yes they are. All of Ambala's products on this website and in our own stores are completely free from any Animal fats.
We use 100% pure groundnut oil* which contains essential vitamins and minerals. *except nimki which is cooked in pure corn oil.
If you wish to cancel your order please contact customer services on 08000 467 004 or info@ambala.co.uk. Please note we require 72 hours notice before the date of delivery. No cancellation is available for our 24 hour delivery options once the order has been placed. If you haven't found the answer you're looking for send an enquiry at info@ambala.co.uk
Customer Relations
At Ambala, we pride ourselves on our customer service and the quality of our products. If you feel you are not satisfied with the service or product you received, please contact our Customer Relations team with filling the below Contact Form and one of our friendly team members will get back to you.